Freshdesk for Scalable, Omnichannel Customer Support
Manage Tickets, Live Chat, and SLA Workflows in One Unified Platform
Freshdesk is a modern customer service suite that powers ticketing, chat, help centers, and automation. We implement Freshdesk to centralize support ops, reduce resolution time, and enhance customer satisfaction—without scaling headcount.
What Makes Freshdesk the Smart Choice for Support-Heavy Brands
Multi-Channel Ticket Management
We unify email, chat, social, and call queries into one streamlined ticketing system.
Workflow Automations and SLA Rules
We build automation rules for routing, tagging, escalation, and SLA timers.
Self-Service Knowledge Base
We create a searchable, SEO-optimized help center with categories, tags, and related articles.
AI-Powered Suggestions and Canned Responses
We train Freshdesk to auto-suggest replies and detect intent to reduce handling time.
Customer Satisfaction Tracking
We configure CSAT, NPS, and feedback triggers post-resolution.
CRM and eCommerce Platform Integration
We sync Freshdesk with Shopify, HubSpot, and internal tools to surface order and customer data in real time.
Ready to Automate & Scale?
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Elevate your business with Optez's tailored IT solutions and automation expertise. Take the next step towards digital growth and success.