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Intercom for Conversational Support, Marketing & Onboarding

Personalize Every Interaction From Lead Capture to Customer Success

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Intercom is a customer messaging platform that blends live chat, automation, and onboarding into a single system. We help you set up Intercom for sales chat, automated support, product tours, and personalized campaigns—streamlining user communication across lifecycle stages.

What Makes Intercom the Smart Choice for Customer-Driven Growth

Live Chat With Smart Routing & SLAs

We configure real-time chat for pre-sales, onboarding, and support—with routing based on account owner, location, or issue type.

Custom Bots & Automated Replies

We deploy resolution bots to answer FAQs, qualify leads, and escalate complex queries to humans.

Onboarding Flows & Product Tours

We build step-by-step guided tours, modals, and tooltips to improve activation and feature adoption.

Inbox & Team Collaboration Tools

We organize Intercom inboxes by team, priority, or channel—ensuring clarity and ownership at scale.

Behavior-Based Campaigns

We trigger email, chat, or in-app messages based on usage data, inactivity, or segment conditions.

CRM & Help Center Integration

We connect Intercom with HubSpot, Salesforce, and your docs to centralize support and sync customer context.

Ready to Automate & Scale?
Let’s Get Started!

Elevate your business with Optez's tailored IT solutions and automation expertise. Take the next step towards digital growth and success.

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