Zendesk for Ticketing, Knowledge Bases, and Omnichannel Support
Centralize Customer Support and Scale Without Losing the Human Touch
Zendesk helps brands deliver fast, consistent support across email, chat, social, and help centers. We implement Zendesk for ticketing, agent workflows, automation, and analytics—built to handle high-volume, multi-agent environments.
Ticket Management With SLA Rules
Ticket Management With SLA Rules
We configure views, priorities, and escalations with time-based resolution goals.
Help Center and FAQ Design
We build searchable, SEO-optimized self-service content and knowledge bases.
Live Chat and Messaging Integrations
We activate chatbots, live agents, and social DMs within Zendesk's omnichannel dashboard.
Macros, Triggers, and Automation Flows
We automate ticket tagging, responder assignment, CSAT triggers, and status updates.
Multi-Brand and Multi-Language Support
We structure teams, templates, and support flows for global teams and sub-brands.
Reporting on Volume, Resolution, and CSAT
We design dashboards to track NPS, first response time, resolution rate, and agent load.
Ready to Automate & Scale?
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Elevate your business with Optez's tailored IT solutions and automation expertise. Take the next step towards digital growth and success.